Privacy Policy

Overman Labs LLC, doing business as FamilyBridge ("Company," "we," "us," or "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our supervised visitation management platform and related services (the "Service").

Please read this Privacy Policy carefully. By using the Service, you consent to the practices described in this policy.

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process transactions and send related information
• Generate reports and documents you request
• Send administrative communications about the Service
• Respond to your comments, questions, and support requests
• Monitor and analyze usage patterns to improve user experience
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations

We implement robust security measures to protect your information:

• Encryption — All data is encrypted in transit (TLS/SSL) and at rest (AES-256)
• Access Controls — Role-based access ensures users only see authorized data
• Audit Logging — Sensitive operations, including record changes and administrative support access, are recorded in audit logs
• Ongoing Security Review — We review and improve our security practices on an ongoing basis
• Secure Infrastructure — Hosting on third-party cloud infrastructure providers (such as our database and application hosts) that maintain their own SOC 2 compliance

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

Breach Notification. In the event of a confirmed data breach affecting your personal information, we will notify affected customers without undue delay and, where feasible, within 72 hours of confirming the breach, describing the nature of the incident, the categories of data involved, and the steps taken to address it. Where you use the Service to process personal data about third parties, you act as the controller of that data and are responsible for any further notifications to affected individuals or authorities, as described in our Data Processing Agreement.

We retain your information for as long as your account exists:

• If your trial or subscription ends, your account becomes read-only and your data remains stored and accessible to you — nothing is deleted for non-payment
• Case and visit data may be subject to legal record-keeping requirements applicable to supervised visitation records
• You may request deletion of your account and associated data at any time (see Section 7.3); some data may be retained as required by law

We use cookies and similar technologies to enhance your experience. See our Cookie Policy for details.

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know — You may request information about the categories and specific pieces of personal information we have collected.
• Right to Delete — You may request deletion of your personal information, subject to certain exceptions.
• Right to Non-Discrimination — We will not discriminate against you for exercising your privacy rights.
• Right to Opt-Out — We do not sell personal information to third parties.

To exercise these rights, contact us at support@familybridge.ai. We will respond within 45 days as required by law.

The Service is not intended for use by individuals under 18 years of age. We do not knowingly collect personal information directly from children.

Case data that our professional customers enter into the Service may include information about minors who are the subjects of supervised visitation. Where you use the Service to process this information, you act as the controller of that data: you are responsible for maintaining the lawful authority and legal basis — such as a court order or professional engagement — to collect and process information about minors and other case participants. We process this information solely on your instructions for the professional purpose of supervised visitation documentation, secure it as described in Section 5, and retain and delete it as described in Section 6. These roles and responsibilities are set out in our Data Processing Agreement.

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date above. For material changes, we will provide notice through the Service or by email before the changes take effect. Your continued use of the Service after the effective date of any revised version constitutes acceptance of it.

For questions about this Privacy Policy or our data practices, please contact: