Our privacy policy and how we use your data
Effective Date: July 16, 2026
Last Updated: October 23, 2026
Version: 1.0
Overman Labs LLC, doing business as FamilyBridge ("Company," "we," "us," or "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our supervised visitation management platform and related services (the "Service").
Please read this Privacy Policy carefully. By using the Service, you consent to the practices described in this policy.
When you create an account, we collect:
Through your use of the Service, you may input the following types of data:
We collect payment information necessary to process subscription fees and invoice payments, including:
We automatically collect:
If you grant your browser's location permission, the Service collects precise geolocation data (GPS coordinates) from your device periodically while a visit is in progress, along with your device's battery level, to document how a visit moved between locations. This location data is stored with the visit record and may be displayed as a route map within the visit's documentation, reports, and report PDFs. Location capture is optional: if you deny the location permission, visit documentation works normally without it, and no precise location data is collected.
We use the information we collect to:
We share information with trusted third-party service providers:
Before anything is sent, we replace the names of the people recorded in the case file (parents, children, attorneys, the monitor, the mediator, court evaluator and guardian ad litem, and emergency contacts) with anonymous placeholders, in the name forms recorded there. Email addresses and phone numbers in common formats are replaced too, and so is the visit location where it is written as recorded. So that the report reads correctly, Anthropic receives each placeholder's role, the person's pronouns, and a child's age where a date of birth or age is on file. A date of birth itself is not sent, and GPS coordinates are not sent. If the case records cannot be read, generation stops rather than sending names it cannot identify.
This replacement has limits. It is built from the case file and is not a general-purpose scrubber. A name that is not in the case file (for example, a grandparent or a new partner) is not replaced, and neither are initials or a nickname that is not on record. Street addresses typed in notes are not replaced, and a case number is not replaced unless it contains a recorded name. The visit location is caught only as it is recorded, so a description or abbreviation of it is not. For these reasons, every AI-generated report starts as a draft for the monitor to review and finalize, and the Service sends a report only once it is finalized.
Anthropic processes this content under its commercial terms for its API. Under those terms, Anthropic deletes API inputs and outputs within 30 days. Anthropic keeps them longer only where they are flagged as violating its Usage Policy, in which case they may be kept for up to 2 years, or where retention is required by law. By default, Anthropic does not use inputs or outputs from its commercial API to train its models. See Anthropic's pages on data retention and model training (reviewed October 23, 2026), and Anthropic's Privacy Policy.
We may disclose your information if required to do so by law or in response to:
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
We implement robust security measures to protect your information:
While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.
Breach Notification. In the event of a confirmed data breach affecting your personal information, we will notify affected customers without undue delay and, where feasible, within 72 hours of confirming the breach, describing the nature of the incident, the categories of data involved, and the steps taken to address it. Where you use the Service to process personal data about third parties, you act as the controller of that data and are responsible for any further notifications to affected individuals or authorities, as described in our Data Processing Agreement.
We retain your information for as long as your account exists:
You may access and update your account information at any time through your account settings. For case data, you can view, edit, and export records through the Service.
You may request a copy of your data in a commonly used, machine-readable format.
You may request deletion of your account and associated data by contacting us at support@familybridge.ai. Some data may be retained as required by law.
We currently send service and account communications only — such as visit notifications, invoices, agreement signing requests, report delivery, and account notices. If we send marketing emails in the future, each will include an unsubscribe option.
We use cookies and similar technologies to enhance your experience. See our Cookie Policy for details.
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
To exercise these rights, contact us at support@familybridge.ai. We will respond within 45 days as required by law.
The Service is not intended for use by individuals under 18 years of age. We do not knowingly collect personal information directly from children.
Case data that our professional customers enter into the Service may include information about minors who are the subjects of supervised visitation. Where you use the Service to process this information, you act as the controller of that data: you are responsible for maintaining the lawful authority and legal basis — such as a court order or professional engagement — to collect and process information about minors and other case participants. We process this information solely on your instructions for the professional purpose of supervised visitation documentation, secure it as described in Section 5, and retain and delete it as described in Section 6. These roles and responsibilities are set out in our Data Processing Agreement.
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.
We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date above. For material changes, we will provide notice through the Service or by email before the changes take effect. Your continued use of the Service after the effective date of any revised version constitutes acceptance of it.
For questions about this Privacy Policy or our data practices, please contact:
Overman Labs LLC (dba FamilyBridge)
Privacy Inquiries
Email: support@familybridge.ai
Website: familybridge.ai