Privacy Policy

Our privacy policy and how we use your data

Last Updated: June 11, 2026

1. Introduction

Overman Labs LLC, doing business as FamilyBridge ("Company," "we," "us," or "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our supervised visitation management platform and related services (the "Service").

Please read this Privacy Policy carefully. By using the Service, you consent to the practices described in this policy.

2. Information We Collect

2.1 Account Information

When you create an account, we collect:

Name and email address
Organization name and business address
Phone number
Professional credentials and certifications
Password (stored in encrypted form)

2.2 Case and Visit Data

Through your use of the Service, you may input the following types of data:

Case information including party names and relationships
Court order details and case numbers
Visit schedules, locations, and attendance records
Observation notes and incident documentation
Professional reports and assessments
Photographs or documents uploaded to case files

2.3 Payment Information

We collect payment information necessary to process subscription fees and invoice payments, including:

Billing name and address
Credit card or payment method details (processed securely by Stripe)
Transaction history

2.4 Usage Information

We automatically collect:

Device information (browser type, operating system)
IP address and approximate location
Pages visited and features used
Date and time of access

2.5 Precise Location Data (Visit Route Capture)

If you grant your browser's location permission, the Service collects precise geolocation data (GPS coordinates) from your device periodically while a visit is in progress, along with your device's battery level, to document how a visit moved between locations. This location data is stored with the visit record and may be displayed as a route map within the visit's documentation, reports, and report PDFs. Location capture is optional: if you deny the location permission, visit documentation works normally without it, and no precise location data is collected.

3. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve the Service
Process transactions and send related information
Generate reports and documents you request
Send administrative communications about the Service
Respond to your comments, questions, and support requests
Monitor and analyze usage patterns to improve user experience
Detect, prevent, and address technical issues and security threats
Comply with legal obligations

4. Data Sharing and Disclosure

4.1 Service Providers

We share information with trusted third-party service providers:

Stripe — Payment processing. Stripe processes payment information in accordance with their Privacy Policy.
Anthropic (Claude AI) — AI-assisted report generation. When you use AI features, report content is sent to Anthropic for processing. We implement PII redaction to remove personally identifiable information before transmission. See Anthropic's Privacy Policy.
Supabase — Database and authentication services.
Vercel — Web hosting and content delivery.
Resend — Email delivery. Transactional emails (such as visit notifications, invoices, agreement signing requests, and report distribution) are sent through Resend. See Resend's Privacy Policy.
PostHog — Product analytics, used to understand feature usage. Analytics run only if you accept analytics cookies. See PostHog's Privacy Policy.
OpenStreetMap — Map display. When you view a visit route map in the app, your browser requests map tiles directly from OpenStreetMap's servers, which receive your IP address and the requested map area. Maps embedded in report PDFs are fetched by our servers instead. See the OSMF Privacy Policy.

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to:

Valid subpoenas, court orders, or legal process
Requests from law enforcement or government agencies
Protection of our rights, property, or safety

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Security

We implement robust security measures to protect your information:

Encryption — All data is encrypted in transit (TLS/SSL) and at rest (AES-256)
Access Controls — Role-based access ensures users only see authorized data
Audit Logging — Sensitive operations, including record changes and administrative support access, are recorded in audit logs
Ongoing Security Review — We review and improve our security practices on an ongoing basis
Secure Infrastructure — Hosted on SOC 2 compliant infrastructure

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as your account exists:

If your trial or subscription ends, your account becomes read-only and your data remains stored and accessible to you — nothing is deleted for non-payment
Case and visit data may be subject to legal record-keeping requirements applicable to supervised visitation records
You may request deletion of your account and associated data at any time (see Section 7.3); some data may be retained as required by law

7. Your Rights and Choices

7.1 Access and Correction

You may access and update your account information at any time through your account settings. For case data, you can view, edit, and export records through the Service.

7.2 Data Portability

You may request a copy of your data in a commonly used, machine-readable format.

7.3 Deletion

You may request deletion of your account and associated data by contacting us at support@familybridge.ai. Some data may be retained as required by law.

7.4 Communications

We currently send service and account communications only — such as visit notifications, invoices, agreement signing requests, report delivery, and account notices. If we send marketing emails in the future, each will include an unsubscribe option.

8. Cookie Policy

We use cookies and similar technologies to enhance your experience. See our Cookie Policy for details.

9. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

Right to Know — You may request information about the categories and specific pieces of personal information we have collected.
Right to Delete — You may request deletion of your personal information, subject to certain exceptions.
Right to Non-Discrimination — We will not discriminate against you for exercising your privacy rights.
Right to Opt-Out — We do not sell personal information to third parties.

To exercise these rights, contact us at support@familybridge.ai. We will respond within 45 days as required by law.

10. Children's Privacy

The Service is not intended for use by individuals under 18 years of age. We do not knowingly collect personal information from children. Note that case data may include information about minors who are subjects of visitation—this data is collected and processed solely for the professional purpose of supervised visitation documentation.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through the Service. Your continued use after changes take effect constitutes acceptance.

13. Contact Us

For questions about this Privacy Policy or our data practices, please contact:

Overman Labs LLC (dba FamilyBridge)

Privacy Inquiries

Email: support@familybridge.ai

Website: familybridge.ai