Terms of Service

To use the Service, you must create an account and provide accurate, complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

You represent that you are at least 18 years old, have the legal authority to enter into these Terms, and are a professional engaged in supervised visitation services or authorized by such a professional.

You must immediately notify us of any unauthorized use of your account or any other breach of security. We are not liable for any loss arising from unauthorized use of your account.

New accounts receive a 14-day free trial with full access to the Service; no payment method is required during the trial. Continued use of the Service after the trial requires a paid subscription: our Professional plan is priced at $99 per month billed monthly, or $948 per year billed annually. After your trial or subscription expires, your account becomes read-only — your existing records remain accessible to you. Pricing is subject to change with 30 days' notice.

Invoice payments processed through our integrated payment system are subject to a 2.5% transaction fee. This fee is deducted from payments collected on your behalf.

Subscription fees are billed in advance on a monthly or annual basis, depending on the billing interval you select. Payments are processed through Stripe, and you authorize us to charge your designated payment method.

Subscription fees are non-refundable except as required by applicable law. No refunds will be provided for partial months of service.

You retain ownership of all data, content, and materials you upload to the Service ("Your Data"). You grant us a limited license to use, store, and process Your Data solely to provide the Service.

You are solely responsible for the accuracy and completeness of all visit reports, case information, and other data entered into the Service. Reports generated through the Service reflect information you provide.

We retain Your Data for as long as your account exists, including after your trial or subscription ends, when your account becomes read-only and Your Data remains stored and accessible to you. You may export Your Data at any time through the Service, and you may request deletion of your account and data as described in our Privacy Policy. Certain data may be retained after deletion where required to comply with legal obligations.

You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of your current billing period.

We may suspend or terminate your access to the Service at any time for violation of these Terms, non-payment, or for any other reason at our sole discretion.

If you cancel your subscription or your trial or subscription expires, your account becomes read-only as described in Section 5.1: your existing records remain stored and accessible to you, and you may export Your Data at any time through the Service. If we terminate your access for cause under Section 10.2, your right to use the Service ceases immediately; you may request export of Your Data within 30 days of such termination.

Before filing any formal dispute, you agree to contact us at support@familybridge.ai to attempt informal resolution.

Any disputes arising from these Terms or the Service that cannot be resolved informally shall be resolved through binding arbitration in accordance with the American Arbitration Association rules. The arbitration shall be conducted in English and the decision shall be final and binding.

You agree that any disputes will be resolved on an individual basis and you waive any right to participate in a class action lawsuit or class-wide arbitration.