Terms of Service

To use the Service, you must create an account and provide accurate, complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

You represent that you are at least 18 years old, have the legal authority to enter into these Terms, and are a professional engaged in supervised visitation services or authorized by such a professional.

You must immediately notify us of any unauthorized use of your account or any other breach of security. We are not liable for any loss arising from unauthorized use of your account.

The Service and everything that makes it up, including its software, source and object code, features, functionality, workflows, user interface, screen layouts, visual design, look and feel, data structures, document, form and report templates, AI instructions, text, and documentation, together with all improvements to any of them (the "FamilyBridge Materials"), are owned by the Company and its licensors and are protected by copyright, trade secret, and other intellectual property laws. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable right to access and use the Service, for as long as your access is permitted, solely for its intended purpose: if you are a practice or a member of one, your own internal business of providing supervised visitation services; if you were sent a link through the Service, completing what that link is for. All rights not expressly granted to you are reserved. Your Data (Section 7.1) is not part of the FamilyBridge Materials and remains yours.

These restrictions apply to every User, whether or not you pay for the Service. You will not, and will not permit, encourage, or help anyone else to:

• Copy, reproduce, modify, translate, or create derivative works of any FamilyBridge Materials
• Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, underlying ideas, algorithms, data models, AI instructions, or system design of the Service, except to the extent applicable law expressly permits this despite this restriction
• Access or use the Service, or any information obtained from it, to design, build, develop, train, or improve any product or service that competes with or substantially replicates the Service
• Replicate, imitate, or recreate the Service's features, functionality, workflows, user interface, or look and feel, including by describing, recording, screenshotting, or exporting them to AI or code-generation tools, "no-code" builders, developers, or contractors for use as a specification or model
• Use bots, scrapers, crawlers, AI agents, or other automated means to access, capture, or copy the Service or its content, other than features we provide for that purpose, such as exports of Your Data
• Access the Service to benchmark or analyze its features, performance, or design for competitive purposes, or share such information with a competitor
• Sell, resell, license, sublicense, rent, lease, or otherwise make the Service available to anyone other than the authorized users of your account
• Remove, obscure, or alter any proprietary notices in the Service

If you are, or act on behalf of, a developer or provider of a product that competes with the Service, you may not access the Service without our prior written consent.

If you send us suggestions, ideas, or other feedback about the Service, we may use them freely and without any obligation to you.

A violation of this Section 5 is a material breach of these Terms. We may suspend or terminate your access immediately under Section 11.2. Because a violation would cause us irreparable harm that money damages could not adequately remedy, we may seek injunctive or other equitable relief in any court of competent jurisdiction, without posting a bond, in addition to any other remedies; this right is not limited by Section 12.2.

New accounts receive a 14-day free trial with full access to the Service; no payment method is required during the trial. Continued use of the Service after the trial requires a paid subscription: our Professional plan is priced at $99 per month billed monthly, or $948 per year billed annually. That subscription covers your practice and one monitor. Each additional monitor on your account is charged at $49 per month, or $468 per year on annual billing; owner, admin and office-staff users are not charged. Additional monitor charges are prorated when a monitor is added or removed part-way through a billing period. After your trial or subscription expires, your account becomes read-only — your existing records remain accessible to you. Pricing is subject to change with 30 days' notice.

Invoice payments processed through our integrated payment system are subject to a 2.5% platform fee and a card-processing fee of 2.9% plus 30¢ per payment. Both are deducted from payments collected on your behalf. Neither fee is returned when a payment is refunded.

Subscription fees are billed in advance on a monthly or annual basis, depending on the billing interval you select. Payments are processed through Stripe, and you authorize us to charge your designated payment method.

Subscription fees are non-refundable except as required by applicable law. No refunds will be provided for partial months of service.

You retain ownership of all data, content, and materials you upload to the Service ("Your Data"). You grant us a limited license to use, store, and process Your Data solely to provide the Service.

You are solely responsible for the accuracy and completeness of all visit reports, case information, and other data entered into the Service. Reports generated through the Service reflect information you provide.

We retain Your Data for as long as your account exists, including after your trial or subscription ends, when your account becomes read-only and Your Data remains stored and accessible to you. You may export Your Data at any time through the Service, and you may request deletion of your account and data as described in our Privacy Policy. Certain data may be retained after deletion where required to comply with legal obligations.

When you use the Service to process personal data about third parties — such as parents, children who are the subjects of supervised visitation, or other case participants — you act as the controller of that data and we act as your processor. That processing is governed by our Data Processing Agreement, which is incorporated into these Terms by reference.

You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of your current billing period.

We may suspend or terminate your access to the Service at any time for violation of these Terms, non-payment, or for any other reason at our sole discretion.

If you cancel your subscription or your trial or subscription expires, your account becomes read-only as described in Section 6.1: your existing records remain stored and accessible to you, and you may export Your Data at any time through the Service. If we terminate your access for cause under Section 11.2, your right to use the Service ceases immediately; you may request export of Your Data within 30 days of such termination.

Before filing any formal dispute, you agree to contact us at support@familybridge.ai to attempt informal resolution.

Any disputes arising from these Terms or the Service that cannot be resolved informally shall be resolved through binding arbitration in accordance with the American Arbitration Association rules. The arbitration shall be conducted in English and the decision shall be final and binding.

You agree that any disputes will be resolved on an individual basis and you waive any right to participate in a class action lawsuit or class-wide arbitration.